DocAndersen
I have two distinct and separate communications from the Admin team that I wanted to share and make sure everyone knew. The first is that they (the admin and development teams) for Virily are having a technical issue that has caused this problem. They are working on it as I type. They are also checking with the development team to see if they can give us an update either directly on the site (banner) or to one of the authors that have reached out.) At this point some news is better than no news. I did forward to the Admin team all the posts I made this weekend (the response above was their answer to my first email sent on Saturday with a link to the Friday post).
Over the weekend there was a fix offered that didn’t work (going directly to the URL) that confirmed that this is a technical issue, in specific that it is a directory issue. Now, the reality is what happened to cause that. In the IT world where I live there is the concept of Root Cause Analysis (RCA) that is performed on outages, issues, and problems. I have also heard that one user that had the issue is now able to create. Another user that didn’t have the create button was able to use the link that Norman shared directly to the publication page. That is really good news that we are slowly but surely seeing the light at the end of the tunnel. I know a lot of people are frustrated.
I hope that as people are again able to create that they will leave a comment here so I can go tomorrow and read their posts (or Wednesday) pending moderation time. I did want to clarify one thing one last time. I am very concerned that there are some authors here on Virily that don’t necessarily understand what is meant by the term moderation. I talked about this yesterday but want to clarify this. Moderation comes from the old BITNET system of years ago. It means that the owner or moderator of a list is responsible for the content in other posts. In particular, moderators used to remove highly inflammatory and rude comments. They would also check for validity and source. If they found a user was plagiarizing data they would ban that user. The moderators on Virily check for plagiarism, validate proper images, check for the inappropriate league (curse words, posts not in English). That is the extent of moderation for the site. They do not do a spell check or other things, that is what an editor does, not a moderator.
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Question of
Is the definition of moderation clear?
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Yes
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No
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Question of
Do you agree with the definition of moderation?
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Yes
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No
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Question of
If you see the create button please let us know! OK?
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Yes
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No
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Question of
Don’t give up we are all here with you! ok?
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Yes
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No
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Question of
Have you heard from the admins recently?
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Yes
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No
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I don’t see why the admins can’t post a message informing everyone what is happening here. I am not sure why Virily finds it so hard to fix their problems. It happens on every site but they get to the root of it quickly.
They did communicate a lot more in the past. There used to be a banner, and they would interact with the facebook group.
There used to be a persistent support chat.
The growth of the site seems to have killed that communication.
So my honest answer to your question about communication is I do not know.
Thanks DocAndersen. To me, it looks like an official update. Two of my posts are in editing queue for long. Hope these are published soon.
i hope they were as well, or that the issue was fixed.
Not yet DocAndersen. The first post has been pending for a week. I mailed the editor on Friday and I am waiting for a response.
the primary issue was the create button, the queue is what the queue is for moderation.
Another great support. Many people need you here, Doc!
The same is true dear Albert, of you!!!
Well, from my perspective, as a community we need each other, Doc.
I truly agree. It is all about pulling together!
I know for sure that we agreed on that because I read your previous post.
i just wish this was the 8th day of this problem.
In your opinion, as a technology expert, is such a problem difficult to overcome?
based on the inability of people to use the direct link, my gut is this is a directory related issue.
I would honestly say 2-3 days tops. But I don’t know what caused the change. If the Virily system was hacked, could be 10 days to fix then.
Given that the trouble has been 8 days, do you suspect this problem is due to hacking?
anything at this point my friend would be a guess. I honestly do not know.
Thanks a lot for your post!!!!
you are most welcome, Trying to get information out!
Q: Is the definition of moderation clear?
Yes (15 votes) – 88%
No (2 votes) – 12%
Q: Do you agree with the definition of moderation?
Yes (15 votes) – 100%
Q: If you see the create button please let us know! OK?
Yes (14 votes) – 100%
Q: Don’t give up we are all here with you! ok?
Yes (15 votes) – 100%
Q: Have you heard from the admins recently?
Yes (4 votes) – 25%
No (12 votes) – 75%
title should have the word communication sorry for the misspelling
Thank you, Doc for caring about us all here. Things sound much clearer now.
Thanks! I am trying, but we are on the edge of losing authors now.
If we lose these authors then they aren’t true Virilans lol. We are right?
I think they are. I just think if, we lose 1/3 of the authors Virily will not be as successful going forward.
haven’t heard back from the admins, but they’re busy…
I have not heard anything today, but they did say they would update me if they found anything.
still don’t understand how the vanishing create button even happens
the only thing I can think of is a group issue.
(oldest users and newest users are two of three groups. Those that started after the oldest users and before the newest users are the ones impacted, a third group.)
or worse the site was hacked.
I can’t understand a hack that only targets some of the users. but then I can’t understand this bug at all. it makes no sense…
i can’t either, which is why I am not sharing any ideas I have. Everything I think might be the case, just doesn’t feel possible to me.
lots of strangeness around here lately
Thank you for the communication and sharing the messages with us too. I believe the Virily team is working hard on it, even though he might not respond to all of our questions. I hope they will be able to find out the issue and solution very soon. 🙂
I do hope they figure this out quickly!
Thank you for clarifying moderation. I have sent you a message about the replies I received from Virily. One is the usual one where they’re working on the problem and the other is one I do not understand why it came to me. Anyway, as a struggling writer where every penny counts on every site, for now, I am going to just respond to notifications and read and comment but with the ending of the year if I have not managed to get some really serious content or freelance work my situation will become much more serious and I am going to have to devote all my time to places from which I can expect finances no matter what. For now, I am through complaining and I am glad everyone is attempting to pull together. Do you know how many of us are without a means of posting?
I am so sorry. I miss your posts!
I believe about a 1/3 of the writers cannot post at this time.
I’m sorry to hear that the site is still now okay with the technical problems.
i suspect the admins are really frustrated by now. This has gone a full week.
Thanks for making this perfectly clear, knowledge is better than not knowing.
I don’t have a problem with the create button but I hope those that do will soon have it cleared up
wanted to capture the issues, there are more than simply the missing create button now.
Doc, do you have any feeling for what proportion of active users are affected by this inability to create?
it looks to be a pretty large group, I would say at least a 1/3 if not more.
Again, I feel helpless in front of all the problems and issues that some of the Virilyans have reported. I clearly see the create button and I have been able to create posts with no problems whatsoever. As for the earnings, I am not too concerned with as I am not that prolific enough to be able to withdraw weekly or monthly and I usually withdraw about every 4 to 6 months. The only thing I would add is that the administration should and might even want to post a message or an explanation of the problems that they are facing on their end so that maybe we can understand what is going on …
I think the boat has sailed on the admin team communicating with us. As in it had holes, filled with water and sank out of sight!
It has been that way from shortly after the first year.
I do see the “create button” – letting you know.
((( Far be it for me to advise but i have thought in the past that the situation here could benefit from a “read only” feed from the Virily team. Posts could be read by all and not replied to. A way to make announcements)))
Cheers, everyone.
Howard, that is a wonderful suggestion! I completely agree!
I contacted the administrators and received a reply saying they were having technical issues. I think that’s the answer we all received.
Just by the way … now I get the viriles to view polls and quizzes, but not for the rest
your issue is baffling. They did promise me they would check with the admin team and see if they could provide an update.
Thank you very much, Doc. I hope we can solve these problems. I already realized that every hour I had some new “problems”
i do not understand why one user is having so many issues. it doesn’t make any sense.
But, I thank you for your dedication to our community and our site!
I also do not understand this, so sometimes I get angry and maybe say something inappropriate. I really like the web site, so I hope I can persist and support you.
i completely understand being angry and frustrated. You do not need to apologize.
This is a really odd issue and frankly, i wish it hadn’t happened.
I don’t want these problems either. These are really a bit of a “weird” problem and I don’t think it’s weird to think of a lot of these issues
if we take the create button issue out – that is an issue that should be gone soon.
Your other issues though are a little more concerning. I just sent the admins and email with everything you shared with me.
About the moderation, you’ve clearly explained it. Their work is to check whether the posts and comments comply with the site’s rules and regulations. Also, they publish posts that meet those standards. The work of grammar, punctuation marks and spelling mistakes is the work of editors. In such instances, they will always send the work back to the authors to correct the mistakes.
I hope the technical team will be successful in arresting the situation.
I’m glad they responded. Let’s hope for the best.
fingers are crossed!
i don’t think they intended for this to blow up like this. I think they are struggling to catch up
True, because it’s an issue facing them, the site and authors. I don’t want to believe they’re targeting some to get rid of them.
Virily is still young and I’m sure they’re somehow limited in resources.
i concur all the way around!
Much to my surprise, I also got the answer that it’s a technical problem and they’re working on it … I don’t know what kind of computer masters they need to take a week to fix one error … and yet that’s a question if they do something … sorry for them i don’t believe … i would understand somehow if the whole system crashed but no error occurs at random to 5 members … but thank you again for your efforts and your effort, dear friend
I used to write for a blogging platform that went down for about a week. When it came back up, 1/2 the authors were gone. It died about two months later.
I also wondered if this might not be the beginning of Virily’s end
if the content isn’t created (authors) yes this could be the beginning of the end. I hope not, but it is possible.
Also, I hope this is not the beginning of the end, I wouldn’t be too surprised if that happens
If the views go down it is the beginning of the end.
I am only seeing views going down for some authors. Carol, Kim and now that he is back Albert and Alex all seem to get the same number of views now as before.
They just do it deliberately, dear friend … he didn’t approve a single post today
that is not a good business model (not approving posts) but I suspect this issue is all hands on deck.
I have also received two replies from Virily. They both say they are working on it. Period.
yeah in the second one, (because i asked in the first response) they said they would check and see what the progress was and the expected fix.
They also said they would consider a banner.