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Virily issues, some things we may know…

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I wanted to make sure everyone has the following information (so that there is no confusion)

1. About 1/3 of the active users do not have a create button. That said, I have no way of knowing if some of the non-active users don’t have a create button. What this really means is that most likely many more than 1/3 of authors can’t create, we only know about active users.

2. As far as I have been able to tell, the impact of this has nothing to do with user type, rather with the age of the account. The oldest accounts do not appear to have the issue. The newest does not appear to have the issue.

I have a few poll questions to clarify some of the information I am gathering. The new issue is one I will also gather information about; it is a little more alarming. Alibb is the first person to bring this up, Alex Ledandte has also reported having this issue. It is a negative account balance. Now normally that happens., but once the payment update (end of the month) occurs the negative balance should go away. It hasn’t so far for the two users in question.

If you have that issue, please let me know in the comments.

I am also starting to wonder about a couple of things.

1. Are we inundating the admin team with way too many emails about the issues?

2. Views are down (it has been 14 days)

3. There was a huge explosion of publication this morning (late last night early am European time)

4. We have lost authors.

The reality right now is that it appears we have Moderators, Admins, and an IT/Development team. It appears that the three are separate, and I’ve asked the support team to go back to having a banner on the site with information on the issues we’ve experienced and fixes. So far, crickets, but I am going to keep trying. I wanted to end with that. Some people have PM’ed me asking is this the end. I don’t believe this is the end yet.

Please feel free to express frustration, ideas and of course, answer the poll!

  • Have you ever missed a payment becuase your balence showed negative?

    • Yes
    • No
  • Can you create new posts?

    • Yes
    • No
  • Have you been on Virily for more than 3 years.

    • Yes
    • No
  • Have you been on Virily for a year or less?

    • Yes
    • No
  • Have you gotten a response from the admin team?

    • Yes
    • No
  • Have you sent the admin team a PM, email or other form of communication?

    • Yes
    • No
  • Are you worried about the future of Virily?

    • Yes
    • No
  • Smile, it is going to be a better day right?

    • Yes
    • No

What do you think?

14 points
Legend

Written by DocAndersen

I am a long time blogger and technology poster.I focus on what is possible, but I also try to see what is coming. In recent years I have been focused on sharing the memories of my family, as part of my Family History Project.

25 Comments

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  1. Q: Have you ever missed a payment becuase your balence showed negative?
    Yes (2 votes) – 29%
    No (5 votes) – 71%
    Q: Can you create new posts?
    Yes (5 votes) – 83%
    No (1 votes) – 17%
    Q: Have you been on Virily for more than 3 years.
    Yes (3 votes) – 43%
    No (4 votes) – 57%
    Q: Have you been on Virily for a year or less?
    Yes (3 votes) – 43%
    No (4 votes) – 57%
    Q: Have you gotten a response from the admin team?
    Yes (3 votes) – 50%
    No (3 votes) – 50%
    Q: Have you sent the admin team a PM, email or other form of communication?
    Yes (5 votes) – 83%
    No (1 votes) – 17%
    Q: Are you worried about the future of Virily?
    Yes (4 votes) – 67%
    No (2 votes) – 33%
    Q: Smile, it is going to be a better day right?
    Yes (5 votes) – 71%
    No (2 votes) – 29%

  2. I agree with all your claims in the post. As you know, I still can’t create. I have been a member since May 2017. I have sent 3 emails and received a reply saying they have technical issues and are working on it. Now I’m “desperate” and I’m just waiting.

  3. I sent the admin a message one or twice about reverting a published article article to draft so that I can edit it. I never got a response. That was September last year. I never bothered again.
    I can’t complain much but I do feel the frustrations among the members whose create button isn’t yet functioning. I don’t know why it has taken that long.
    In terms of the Waiting period, it’s usually between a day-3 days.
    The biggest frustration is the lack of admin addressing the issues faced here. The many emails sent to them is a testament of the lack of their providing a mean of addressing the issues at a single place where all users can read it.
    I don’t believe Virily will ‘die’ any sooner.

  4. In my traditional job one particular manager often says, lets try not to create our own problems. (I am in no way blaming anyone for the issues here.) I just wish we would all focus on what we CAN do and how we can try and be a part of the solutions.

    Yes Doc we are all looking to you. I am certain that might be a little more than disturbing. I do hope that you also understand it is because we respect you.

    No matter the outcome, thanks Doc for being our ever optimistic hero.

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