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Remember the person out in the storm trying to bring your lights back on!!!!

The three kids all say I am a soft touch when it comes to dogs. Look at the picture shared with this post, of my daughter’s dog, Fran. Wouldn’t you melt as well? Yesterday I got a chance to use my 5g MiFi in downtown DC. I was only in the National Mall area for an hour (lunch), but in that hour I downloaded three movies that I had in my iTunes account that I hadn’t downloaded on purpose. Even doing the remote, going to iTunes and only using 5g, it took 23 minutes to download three movies. That includes the time it took me to figure out where movies were in the new iTunes and then to click on the next movie when the first and then the second one was done.

The evolution of connection is a topic I have covered many times. Today I thought I would wander a little differently. Many of you don’t have or use smartphones. Every time I ask, I get “I only use my cell phones for calls.” As I have long said it is critical that you, as the consumer, get what you need from a device. If you don’t need something, don’t get the device. Having a phone wherever you are, that can be very important. What drives me doesn’t drive you. I also know that many people get really frustrated with technology. A friend of mine works for a power company. His job is to manage the switch network (that is the network where all the switches exist). The number one thing that the helpdesk he runs gets for calls, “my power is down.” Now I am not saying that the frustration people feel isn’t valid, and it is valid. But no one ever calls back to say “my power is up.”

We expect the power to be on. We expect a dial tone for our landline (if we still have one). We expect our computers to boot. All of these things operate at a high SLA (Service Level Agreement) that we expect. I started in the network world where we didn’t offer today’s Service Level Agreements. The most we could offer with the computers of the early 1990s was 99%. Today many companies expect 99.95% uptime for their solutions. But, we as consumers (I am guilty of this) expect 100% uptime for our internet connection, our landline, and the lights. Next time in a bad storm when the lights go out, reach for a flashlight and think about the poor repairperson out in that storm to get your power back on!

  • Question of

    Are there jobs you wouldn’t want to have to do?

    • Yes
    • No
  • Question of

    Have you ever seen a power company person out in a horrible storm?

    • Yes
    • No
  • Question of

    Do you ever wonder if your phone has a dailtone?

    • Yes
    • No
  • Question of

    Have you lost internet, power or phone service in the last 3 months?

    • Yes
    • No

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Written by DocAndersen

One fan, One team and a long time dream Go Cubs!!!!!!!!!!!!!

22 Comments

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  1. Well, we have problem with our internet service provider. Always. I told the guy that really it does not bother me if he cannot provide internet 24/7 for as long as he does not charge full too. Am I being mean? I do not think so ?

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  2. Well, we have had frequent power outages in the past but none lately . the power company gets so many calls you get a piped voice over the phone telling you where the known power outages are.

    One time some years back we did not get power for 4 days, so the fridge was off as the freezer and I recall being in a supermarket where they had no power either, then the power came on.

    “Hallelujah!” was said by all of those in the supermarket.

    I am grateful my phone on my landline is connected..

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  3. I know quite a few people who work on electro or telephone lines … they really work in extreme weather … I won’t forget them when it was freezing and the trees broke nearly half of the el. wiring and telephone cables..it worked at minus 15 degrees and with hurricane wind

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  4. How could you not be affected by those eyes? 😀

    Our utility workers are out in storms and on holidays. They remind me of the front line in a battle. I give them props for going out there every day to keep our power on and our internet working.

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  5. I’m guilty of it too with millions of others. We complain when the network is misbehaving not remembering we couldn’t be enjoying this delicacy. We should be grateful for the far the technology has made our lives easier and the tasks it affords us with ease.
    Without a smartphone, I’m not sure how I will survive. It acts as my support teacher and writer’s companion. I use it about 98% of the time.

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  6. Yes this photo made me melt. I would not say no to this adorable face.

    I see power workers out in the storms and always say they do not get paid enough for what they do. Kind of like policemen and firemen.

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