In case anyone hadn’t noticed, I haven’t been online for over a week now.
My old ISP was giving me a royal runaround. After considerable troubleshooting, they determined that the previous issues that we’ve been having were in the phone lines in the house. We’d paid for an extended insurance plan, which meant that they would have been responsible for sending out a technician to fix whatever problem here was with the phone lines.
That wouldn’t have cost me anything, but they would have needed to pay for it. They didn’t want to do that, obviously, so they said that since the service is in my daughter’s name, they couldn’t do any more troubleshooting without her express okay and they also couldn’t switch the service into my name without her consent, in writing.
They already knew that our daughter is now in Guatemala and I explained that I could only reach her through Facebook; a little difficult without the Internet. They don’t have postal service, either. I also pointed out that if they didn’t switch the account to my name, they would not be receiving any money. Thus, it was in their best interest to simply switch the account to my name and continue troubleshooting. That is simple logic.
Their answer was a resounding, “No.”
I prayed about it, basically telling God that I needed him to give me a sign regarding what I should do. If He wanted me to keep the ISP (Blackfoot, which is out of Missoula) I would. But if He wanted me to switch to another service, like DirecTV, I would.
I happened to go into the church, and since I knew that the church has internet, as the sermons are broadcasted, I asked them what ISP they used. I knew that in the past, they’d used Blackfoot, so I figured I could get some kind of confirmation, one way or the other. I let them know that my Internet was down, but offered no other information.
I was immediately told that they used a company called Big Sky Communications Network and the pastor I spoke to specifically said, “I definitely wouldn’t recommend using Blackfoot. They have a lot of problems and don’t have much in the line of customer support.”
I’d noticed that part and I explained my whole situation. They weren’t surprised. That pastor said that they still had Blackfoot, too, but that was because it was on a contract and that their primary ISP was Big Sky, which is local, right in town (a little surprising, considering the tiny size of our town).
Still having doubts, when I next talked to the senior pastor, I asked him what ISP he used, personally. He said, “I recently switched from Blackfoot to Big Sky and I’m really glad that I did. I get better service for much less money. I wouldn’t go back to Blackfoot unless there was no choice.”
Mind you, he knew nothing of my conversation with the other pastor. That was a pretty good confirmation. So when this posts, I will be online again with Big Sky. They don’t use the phone lines, either, but connect wirelessly, so I don’t even need to worry about the issues with the phone lines. I don’t have a landline phone, so that part makes no difference.
I’m certainly not going to be recommending Blackfoot anytime soon.
Praise God for giving me my answer!
In the same situation, would you have switched ISP’s?
I probably would have switched before you did