Tech Wiz on AR, help and support

I used to print labels all the time. I don’t as often now, but I still have my Dymo label maker. I also have a photo printer,  that like the label maker I have but don’t use anywhere near as often as I used to use. I probably, in the best sense of cleaning out my office, start getting rid of those devices. It is something I have been trying to do. The same is true for the various arguments in the AR/VR world. I have three of the headsets today. I suspect when I get to the final use case state, I will probably get rid of one if not two of them. It is a part of the sloughing of my technology skin that I do from time to time. Yes, I realize that making a snakeskin reference will make some people uncomfortable.

During the 30 years of my IT career, I have had many different roles. I’ve been part of development teams and have built products. I have been part of a huge company-wide initiative to make things better. I ran an email system back in the days before internet mail took off. I integrate some technologies into our mail system. I also worked on a helpdesk for two years. Working on the helpdesk taught me the most important thing about technical problems. If someone tries to help you, accept that help. People that are willing to help you are rare. That said the interesting reality of helping people is most people are extremely hard to deal with. Read my post on helpdesk life, or Gary’s post as well (there is a link in my helpdesk post).

The other thing that is hard to convey to people is the critical nature of memory. When you have a problem, and someone helps you fix the problem, remember the fix. Try all the variations of the fix, if you have another problem. The more you can help yourself, the faster the person helping you can get to where you need to be. Honestly, the reality of solving technical problems is a huge area where AR is going to be useful. AR headsets allow you to see what you are trying to fix, at the same time seeing how it is supposed to look like. A map of all the parts, and a map of the part numbers. That ability allows you to solve problems faster. The hardest thing for techs, help desk professionals, and other support professionals is knowing what is deployed versus what things were designed to look like. 

  • How often do you update or check updates for you computer?

    • Every time I turn it on
    • Once a week
    • when it forces me to restart
  • I try to remember all the tips I get from people helping me?

    • Yes
    • No
  • I always search my problem first, then contact support

    • Yes
    • No
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Written by DocAndersen

I am a long time blogger and technology poster.I focus on what is possible, but I also try to see what is coming. In recent years I have been focused on sharing the memories of my family, as part of my Family History Project.


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