jaylar
The supermarket began to not carry certain products which were available elsewhere. Whether bad planning, unreliable distributors, various items were not there.
A customer would tell the purchasing manager, and expect that the items would be available the next week.
They weren’t.
If a customer wanted the item, they went across the street, often finding other items they wanted.
Soon enough instead of spending X at the supermarket they would spend 1/2 X going across the street to spend the other half.
Some went and never came back.
After all, they came to buy A,B,C, D and the supermarket only had C. So why bother? Go where A,B,C, and D are available.
Well, I would go for quality but if I cant get what I need I will go somewhere else..however cheaper does not mean the quality is not good, sometimes things less expensive are higher quality than the more expensive items.
I totally agree with you there. I don’t look at prices I look at quality.
For me it depends on prices and quality. I would rather go to 2 places to have what I want than to one with higher prices for the same product that I can bye cheaper.
Of course. And if you want X and this supermarket doesn’t have it, you go elsewhere, and then, will you return?
We don’t have a very big supermarket close to us, but we have several food shops that only together can fill my needs. Usually 2 places are enough.
However sometimes I am lucky to find all necessary things in one place.
I will return because next time they will probably have the item I need. The assortment changes sometimes.
That’s the point. if X can fulfil your needs, you don’t go to Y. If you have to go to Y you might not come back.
There is a lot of truth in this and it gives us all something to think about.
Oh yeah. And the ‘joke’ is when you explain to the owner/manager that customers are across the street they have explanations.
Ofcourse, if I want a,b,c and d times I ll prefer to go to a shop where I got these at once.
Of course. And trying to explain this to the owner is pushing a cart uphill.
Is it? I don’t understand why they do that?
When I explain this they come with all sorts of excuses