Ghostwriter
I am on the phone working at least five hours a day. I have heard it all and some of it was none of my concern. There are times when I want to interrupt and say, you know I am working right, so can we get back on track? It can be hard to keep focused and on track. After all, time is money.
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Question of
If you need to discuss sensitive issues over the phone how should you handle it with your phone companion?
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Tell them to speak quietly.
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Ask their permission to discuss it now and in this manner.
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Question of
If you are in a peer’s office and you answer the phone for them, it is inappropriate to say “Who’s calling please”?
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True
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False
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Question of
You should never take a business call at lunch even if co-workers lunching with you don’t mind.
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True
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False
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Question of
Why should you generally not answer your business phone on the first ring?
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So voice mail will be offered to the caller.
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So you don’t catch the caller off guard.
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Question of
What statement is not a quality of an active listener?
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Understanding the information given.
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Repeating back the information to the caller.
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Question of
When taking a business phone call you should try to
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Respect the time of the caller
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Use the caller’s name three times
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Tell a personal story to break the ice.
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Question of
Which one of these is not one of the 7 P’s of phone etiquette?
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Professional
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Perfectionist
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Personable
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Proactive
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Question of
f your business calls to someone will be unexpected, what should you do?
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Use the call to make an appointment
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Ask if they have time to speak
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Kring.. kring…
wow this is a different kind of quz eh.
Good learning
Well I guess we should all enjoy a little different once in awhile. Thanks so much for commenting, I really appreciate it.
you are welcome until next exciting quiz.
6 of eight.
No bad! Thanks for the quiz.
Great score. I have to say I learned some things doing the research.
Business Phone Etiquette Quiz
You got 5 out of 8 right!
One of them I feel very differently but all the sources said I was wrong!
Four out of eight on this phone quiz.
Do you have to take business calls a lot?
Not in my current line of work at this time.
When taking a business phone call you should try to tell a personal story to break the ice. ?
Well, that would be okay if you worked with children.
7/8, but it wasn’t the one above that I got wrong. ?
You would be shocked how many people must tell me a story before we can move on.