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Business Phone Etiquette Quiz

I am on the phone working at least five hours a day. I have heard it all and some of it was none of my concern. There are times when I want to interrupt and say, you know I am working right, so can we get back on track? It can be hard to keep focused and on track. After all, time is money.

  • If you need to discuss sensitive issues over the phone how should you handle it with your phone companion?

    • Tell them to speak quietly.
    • Ask their permission to discuss it now and in this manner.
  • If you are in a peer’s office and you answer the phone for them, it is inappropriate to say “Who’s calling please”?

    • True
    • False
  • You should never take a business call at lunch even if co-workers lunching with you don’t mind.

    • True
    • False
  • Why should you generally not answer your business phone on the first ring?

    • So voice mail will be offered to the caller.
    • So you don’t catch the caller off guard.
  • What statement is not a quality of an active listener?

    • Understanding the information given.
    • Repeating back the information to the caller.
  • When taking a business phone call you should try to

    • Respect the time of the caller
    • Use the caller’s name three times
    • Tell a personal story to break the ice.
  • Which one of these is not one of the 7 P’s of phone etiquette?

    • Professional
    • Perfectionist
    • Personable
    • Proactive
  • f your business calls to someone will be unexpected, what should you do?

    • Use the call to make an appointment
    • Ask if they have time to speak

What do you think?

8 points
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Written by Ghostwriter

 

 

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