jaylar
Listening
Very often, when you do your visit to the operation you are to trouble shoot you may arrive as a ‘guest’ at a hotel or restaurant, or a ’employee’ at another business, so that you get on the floor.
You need to see what is really happening, and to hear what is said behind the words.
Sometimes you’ll notice employees disappearing from their posts, having long personal calls, stealing, obvious signs why the business is not doing well.
Other times you have to listen, and hear what is being said, really being said.
There are often a set of employees who are ‘against’ another. It seems ‘knee jerk’ that if three people tell you Miss Smith is not suitable that you dive into their assessment.
If you know what you are doing, you find out why.
Miss Smith may be the most productive, and makes the others look bad. Miss Smith may not be part of their ‘ring’ so that getting rid of her makes stealing easier.
You have to ask; ‘why would one worker complain about another worker to an authority?’
The average person is concerned about themselves. They are hired to do a job, and they do it. They don’t know if the person next to them is working or not, and unless that person offends them personally, why would they notice anything?
Think of it. If you are working at a restaurant, unless another person is doing nothing, leaving all the work on you, why would you notice what she is doing? It doesn’t effect you, it has nothing to do with you. If some one asked you, “Did Miss Smith serve table 7?” unless you served table 7 why would you even notice?
Many workers ‘unwork’ and it looks bad when one person goes through ten files in a day, and the others do five. To get rid of that worker is the goal.
Before you believe what you hear from these workers, investigate that worker with an open mind. Very often the firing should go in the other direction.
