Tales of a Troubleshooter – Tip 5 (A)

Shopper Time was built in the 1960s.  It was the only supermarket for Ten miles.  It worked, at least until the 1980s, when the archaic management structure began to cause problems.

There was a Senior Manager, two Assistant Managers, Supervisors, etc.  In short, there were more managers than cashiers and shelf packers and bag boys.

The supermarket opened at 9 am and closed at 6 pm, Monday to Friday.

When it first opened there were stay at home moms, or trusted helpers who could do the shopping.  As time passed the supermarket  was only opened when most patrons were at work.   Shopping near a work place became common, so by the 1990s,  business had fallen sharply.

Attempts to stay open later and be open on weekends meant the cost of staff was onerous, (considering the top heavy nature).   The supermarket spiraled downwards.

Attempting to change the old management style were futile.   Endless reasons were given as to why so many managers and supervisors were necessary.

Subsequently, as the supermarket approached bankruptcy, it was bought by more modern people.  The management was streamlined, and the Supermarket opened at 8:00 am and stayed open until 10 pm.