kishanrana
What would you say when someone asks you to name the most crucial aspect of a business that should be focused on to ensure success?
Some of you might say Sales, some would say Marketing, and others would say Leadership or Systems. A majority of them would say its financial acumen.
These are definitely important factors for any outstanding commercial enterprise. However, there is one more essential element that is often overlooked and never talked about is the Office Phone System.
Many Customers prefer to contact brands they are working with over social media, email and via live chat. However, they should not forget that nothing beats speaking to another person over a phone when you are in the middle of any problem.
Hence to enlighten you more on the same we have listed down a few reasons on why a business phone number is an integral part of your business.
A Good Option for Those Who Have Urgent Queries
Most often people call a business to get an answer to their urgent queries or to get a solution to their problem, sending an email does not work out every time. It can be a customer who is inquiring about a product he is willing to purchase immediately but has a question or two to ask or an already existing customer calling to get his billing issue resolved as fast as possible.
Talking to a customer using advanced communication options such as virtual phone number not only helps to resolve customer queries rapidly from desktop or mobile device, and also helps you to identify similar potential issues that may arise in future and affect the customers.
Some People Prefer Talking to Humans Rather Than Robots
Automated messages can be sometimes very frustrating and irritating for the clients and customers. If your whole and sole purpose is marketing then it can be still a good way but definitely not the best-taken road.
Talking to a “live person” rather than a robot builds up a positive image in your customer’s mind. By speaking to them directly you are establishing a personal level of communication that no other communication system can provide. When your company comes to your prospects mind they will remember you by the voice on the phone and the personal touch it created rather than a bland email exchange with team@xyz.com
Best Way to Reach the Prospects
If you are whole and sole purpose is selling than a phone call can be the best way to get a personal response. If the person you called to sell something is available you can take care of the business on the spot. With other means of communication such as texting or email, you have to leave a message and then wait for days and hours to get a quick response. With advanced phone system you can even have a vocal backup in the form of voice mail. You or the callers will no longer have restrictions on the number of characters or typing a text message on a tiny Cell-Phone Keypad.
Builds Your Brand Image
Users shopping products online are interested in doing business with brands that have their contact number displayed and are readily available to take phone calls. According to a survey by Google, 47% of the people searching on mobile will opt for another company if they don’t see a business phone number in the company’s ads. Although emails are much in trend having a proper office system will build a different image for your brand. To reach out to more customers you can also leverage the power of taking business phone. Make sure you make the most out of it build a reputable brand image. Having a business phone number also gives your customer a sense of where you are based and reinforces your offline presence.
Define Quality Leads
In this over competitive world, businesses are no longer interested in collecting Quantity leads; instead, they are looking for a more targeted approach to increase lead quality. Voice conversation gives greater insight and helps you collect more information about a lead other than his name, email, and company. Over a Phone, you can have an idea about what products a potential customer is interested in, what are their objectives, what do they expect from a business etc. These will help businesses to better understand the quality of their customers.
No More Complexity
If your customer has some complex or personal problem that is sensitive in nature than speaking over the phone is the best alternative. Also, while dealing with issues like scheduling appointments or important deliveries, speaking to a person on when they can schedule it next can save hours of email exchange and frustration. On the contrary, a single five minutes call will sort out such problems.
Last But Not the Least
If I have convinced you enough to get a Phone number and if you are looking for a business Phone service at an affordable price then look no further, CallHippo is one of the best options available in the market. They have different plans to suit different business needs. You can start with the most basic plan starting at $0 and then upgrade your plans once you are convinced with their services.
Sounds like great information.