This is a true story.
One of my credit cards was rejected at the supermarket. As most people living in this modern world of artificial intelligence, I have more than one card. I used the other, then when I got home tried to contact the bank to find out why my card was rejected.
In ancient days if something happened with my card, I’d phone the bank and hear:
“Good Morning One Bank, how can I help?”
“I need to speak to whoever is in charge of credit cards..”
“That’s Mrs. Nicole Garvey, I’ll transfer you…”
And in few seconds I was talking to Mrs. Garvey and she’d take my information, make a check and tell me what happened and why.
In ancient days it was human being speaking live and direct to human being; whether face to face or phone to phone.
That world ended to be replaced by the one of Artificial Idiocy in which you get to talk to a recording.
“This is One Bank. Listen carefully to the following options; ” and there are six options, none matching my need. So I then push 0 to speak to a human.
I am now on for five, ten, fifteen minutes, and if not cut off before someone speaks to me, cut off during.
It took me three hours to get to speak to a human being about my credit card. Three hours of dialling, being cut off, listening to recordings, until finally a human being took my call.
My card had been ‘blocked’ due to a ‘dodgy’ charge.
(Please be seated and do not handle any sharp objects)
The ‘dodgy’charge which had my card blocked was a Caramel Ultra purchased at Starbucks.
I admitted I had ordered, drank, and enjoyed the Caramel Ultra so my card was reinstated.
This is AFTER THREE FULL HOURS of trying to get a human on the phone.
Oh for the days of person to person contact!