Are you satisfied with the way your IT team is working? Most likely, you feel the acute need for more experts. Meanwhile, hiring a sufficient number of IT specialists is not something your budget is ready for.
Today, the majority of businesses regardless of their sizes opt for outsourcing computer support services to other companies.
The advantages of such a decision are overwhelming. Essentially, you get an opportunity to work with a wide variety of experts while not paying for their full-time services.
By signing a contract with a computer support company, you outsource your IT matters to professionals and enjoy peace of mind for the duration of the contract.
All of the above is possible only if you choose the right company. How do you go about selecting the necessary computer support services for your business? Let’s take a look.
1. Hear Them Talk
When you go to a preliminary meeting with the IT support company, hear them talk. How interested do they seem in your business? Are they ready to provide a preliminary support plan?
Can they make themselves clear? Do you feel comfortable speaking with the representatives?
If you feel as if you have trouble understanding what’s going on or drowning in the technical jargon, the company is unlikely to give you the services you need.
According to a Dallas computer support company, Morgan Systems, excellent communication is the key to a great relationship between a business and an IT support provider.
2. Study The List of Services
Ideally, an IT support company should provide a wide range of services, starting from cabling an ending with mobile app development. In reality, companies usually specialize in a certain set of services.
In order not to end up expecting more than you should, study the list of services. If you want the “all-inclusive” option, it’s likely to cost you a hefty amount of money.
For example, 24/7 support is costly. However, a company shouldn’t take more than a day getting to your problems, especially in case of an emergency.
Study the services, study the price list.
3. Learn About The Experience
An IT support company should have experience working with businesses similar to yours. If they’ve been supporting flower shops and bakeries, they may have serious trouble working with a dental office.
Ask the company representatives to share their experience. Find out which clients they have worked with in the past. This can help you acquire real-life reviews about the company’s work and get an idea of what it can and can’t do.
4. Focus On the Price
Several pricing models exist for outsourcing your IT-related work. The cost may depend on the number of computers you have, the response time, the number of specialists working with your company, and much more.
Sometimes, business owners fail to understand the pricing model in full and end up being disappointed.
Ask simple and straightforward questions about the pricing.
5. Ask About The Specialists
How many specialists work for the company? What is their experience? How many people can come to your rescue if the need arises? Small companies may not have all the right experts to deal with your problem.
How many projects is the company working on at the moment? If it has a dozen clients, can it offer high-quality services to all of them simultaneously?
Discuss the response time in detail.
6. Go Local
Local companies are more likely to give you faster services. Opting for remote assistance may be justifiable in some cases. However, the ability to work with the company “in person” is highly important.
The response time for local companies is usually much shorter due to their location.
Hiring a computer support company is an important step for each business. If you want to make sure you are gaining a valuable partner rather than a new problem, take the time to do research, ask questions, and don’t rush into making a decision.