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More Trouble Shooting Tips – 98

Very often, when hired by business One I will go to their competitor as a customer.   I will see the strengths and weaknesses so know what needs to be done or not done.

Take Pharmacy 1.   A person asks to speak to a Pharmacist.   An annoyed person approaches.  asks what?    This is not promising.  A question is asked, batted away.

Pharmacy 2.   Same person asks to speak to a Pharmacist, a helpful person appears, gives the advice.

Obviously,  Pharmacy 2 is superior.

If you can’t afford to hire someone to do this kind of hands on, do it yourself.    Send some strange face to check the customer service at a competitor and then at your business.

If you are Pharmacy 1;  well change has got to come.

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Written by jaylar

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