One has to be alert to the member of staff who is so locked into a discussion with a coworker, customer, client or on the phone, that they have no other brain cells to divert to what is happening in front of them.
At this business place, the cashier was deep into a defence of why she didn’t do something. A customer was standing there and this cashier began and rang up two of three items.
The customer did not pay for item 3.
It is not beyond contemplation that this happens often. That any time that cashier is distracted her abilities, being limited, will err.
Hence, due to her babble, a customer got ‘freeness’.