If you are in India, you will know there are lots of companies coming up in various sectors. It’s more interesting that they keep promising to bring a best and big solutions for consumers. Most of the time consumer feel cheated when they come to trust the commitments of those companies. This brings the role of online consumer complaints in India.
Now, we need deep analysis is these consumer complaints is really get heard or not. We go through Voxya, consumer complaint website where we find lots of several consumer complaints and track them to find consumer really facing problems by big brand companies. Our analysis goes deep when we contact consumer through emails. We found maximum people replying same that they are not satisfied with company services. They want a replacement, refund, return, and compensation. When we contact companies we found the consumer’s problems are really most of the companies are stop responding emails or on calls. It becomes the main reason for consumer frustration and consumer inconvenience. In this situation consumers what need to do? I also suggest consumers move online consumer complaints forum without going consumer court directly. Consumer complaints in India become very common because of the fraud activities and trade practices.
Maybe companies are trying their best to resolve the complaints of companies but unable to manage lots of work pressure but what about those companies who know their fault and continuously doing fraud because they want to earn lots from the consumer pocket. They deliver wrong, defective and unuseful product instead of valuable products. They deduct extra money from the account, misleading consumers and doing fake advertisement, lack of services and product availability etc. create a critical problem in front of the consumer. Maybe these activities are done, due to miss understanding between consumer and business owner then what about the customer care services. Companies need to improve their services as well as customer care services which is very important for business, customer relationship and online reputation of the business.
Now, these trade practices can be viewed by public and people want to know the reputation of the company before dealing with them. This helps consumers to understand the Now, these things can be viewed publicly and people come to know about the reputation of the company. This helps people to understand the occurrence of online consumer complaints in India.