The chatbot market report, published by GMI Research, provides extensive insight and analysis of the chatbot market over the forecast period (2020-2027). The report primarily focuses on the key business financials, product portfolio, expansion strategies, and recent developments in the chatbot market. The research report also studies the competitive environment of the chatbot market based on the company profiles and their efforts on increasing product value and production.
Leading Players in the Chatbot Market
The notable players in the chatbot market include Google LLC, Amazon Web Services, Inc., Next IT Corp., Microsoft Corporation, Nuance Communication, Inc., IBM Corporation, Chatfuel, eGain Corporation, Creative virtual Ltd., and Artificial Solution International AB., among others.
Key Drivers in the Chatbot Market
The key drivers that are boosting the chatbot market growth include the continuous technological advancement in AI, natural language process, machine learning, followed by the reducing development cost of the chatbot. In addition to this, the growing penetration of websites, smartphone users, and the increasing requirement to understand customer behavior will further surge the growth of the chatbot market size over the coming years. The increasing adoption of cloud-based technology such as IoT is expected to accelerate the demand of the chatbot market.
The COVID-19 pandemic has compelled the global organizations to rethink their strategies and the way they operate. With the increasing emphasis on staying at home and strict lockdown, the overall amount of working population has drastically reduced, which in turn, has created a need for advanced solutions or software to cope up with the workload. This has surged the demands for chatbot solutions to capture the accelerating demand to deliver 24*7 customer support services to the target consumers, especially in banks, food delivery retailers, BPO, and many other service providers.
Chatbot Market by Deployment Type:
Chatbot Market by Component:
Chatbot Market by Industry:
- IT & Comm.
Chatbot Market by Region:
- North America
o United States of America
- Asia Pacific
- Rest of APAC
- United Kingdom
- Rest of Europe
- South Africa
- Saudi Arabia
- Rest of the world (remaining countries of the LAMEA region)
About GMI Research
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