Chatbot Market – Opportunities & Forecast, 2020-2027

The chatbot market report, published by GMI Research, provides extensive insight and analysis of the chatbot market over the forecast period (2020-2027). The report primarily focuses on the key business financials, product portfolio, expansion strategies, and recent developments in the chatbot market. The research report also studies the competitive environment of the chatbot market based on the company profiles and their efforts on increasing product value and production.

Leading Players in the Chatbot Market

The notable players in the chatbot market include Google LLC, Amazon Web Services, Inc., Next IT Corp., Microsoft Corporation, Nuance Communication, Inc., IBM Corporation, Chatfuel, eGain Corporation, Creative virtual Ltd., and Artificial Solution International AB., among others.

Key Drivers in the Chatbot Market

The key drivers that are boosting the chatbot market growth include the continuous technological advancement in AI, natural language process, machine learning, followed by the reducing development cost of the chatbot. In addition to this, the growing penetration of websites, smartphone users, and the increasing requirement to understand customer behavior will further surge the growth of the chatbot market size over the coming years. The increasing adoption of cloud-based technology such as IoT is expected to accelerate the demand of the chatbot market.

The COVID-19 pandemic has compelled the global organizations to rethink their strategies and the way they operate. With the increasing emphasis on staying at home and strict lockdown, the overall amount of working population has drastically reduced, which in turn, has created a need for advanced solutions or software to cope up with the workload. This has surged the demands for chatbot solutions to capture the accelerating demand to deliver 24*7 customer support services to the target consumers, especially in banks, food delivery retailers, BPO, and many other service providers.

Market Segmentation

Chatbot Market by Deployment Type:

  • On-Cloud
  • On-Premise

Chatbot Market by Component:

  • Software
  • Services

Chatbot Market by Industry:

  • Healthcare
  • IT & Comm.
  • BFSI
  • Retail
  • Media
  • Hospitality
  • Others

Chatbot Market by Region:

  • North America

o   United States of America

o   Canada

  • Asia Pacific
    • China
    • Japan
    • India
    • Rest of APAC
  • Europe
    • United Kingdom
    • Germany
    • France
    • Spain
    • Rest of Europe
  • RoW
    • Brazil
    • South Africa
    • Saudi Arabia
    • UAE
    • Rest of the world (remaining countries of the LAMEA region)

About GMI Research

GMI Research is a market research and consulting firm which provides bespoke industry & market research to help businesses in making the toughest business decision. We know the significance of accurate data; that’s why our analyst uses a tailored methodology to study every market in detail because one size doesn’t fit all. We not only cover the traditional well-established market but also focuses on the niche market and markets in the emerging economies, where getting data and information is a challenge. This factor makes us pioneer in emerging market research space. Our syndicate reports cover multiple industries across various regions and countries.

Our in-depth market reports help propel your business with all the data, strategic inputs, and competitive intelligence to move ahead even in the most uncertain times. Featured in the ‘Top 20 Most Promising Market Research Consultants’ list of Silicon India Magazine in 2018, we at GMI Research look forward to help businesses stay ahead of the curve.


What do you think?


Written by Sophia Jonson

Content AuthorYears Of Membership

Leave a Reply