Branka Drobnjak
Creating satisfied customers, as a key intangible assets companies-banks is the most important and also the most difficult task market-oriented banks.
Customer satisfaction is a major source of retaining the current and attracting new customers. This is one of the most important tasks that all banks today face. Bank clients are the key resource, or the most valuable assets and prerequisites for doing business. Over the last two decades, the increase in competition in the banking sector abroad, and also with us, strengthens the need to implement client satisfaction surveys for services offered by banking institutions
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Question of
Are you satisfied with your bank?
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Yes
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No
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Question of
Are you a client of several banks?
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Yes
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No
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Question of
Are expensive banking services?
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Yes
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No
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Question of
Do you save in the bank?
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Yes
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No
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Question of
Do you think the banks are safe?
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Yes
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No
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