Virily Editor
Home warranties are very important for any owner to feel secured towards the home. A shelter is pre-requisite for any household and so is the safety of the products in it. The American Home Shield company comes with the following features to satisfy the customers:
- The online Claim: The Company allows its customers to place the claim for cover over the online portal. This makes it easy for the owner of the house to not to run here and there for the loss caused to the property and get the process completed with convenience at home.
- Promptness of service: The Company has received high rankings from its customers for the services provided. They are consistent, speedy and reliable in the provision of services.
- Generous Coverage: the company is known to be providing a generous amount of coverage for the home appliances or home secured in comparison to the competitors by paying the same amount of premium. This makes the company even more favorite for the potential customers.
However, a critical analysis of a company or a product is very necessary before relying completely on the reviews given by the others about the company. Therefore, we present to you the Pros and Cons of the product offered by the company so that you can make a wise decision of purchasing the product.
Pros:
Customized Plan:
The biggest differentiator of the company from the others is that the company provides the customers with a Customized Plan to select the appliances they want or get covered out of the 21 items list they give. They allow the customers to choose from the items they would like to get a shield or insurance upon and then work out the premium in consideration of that. A customized plan allows you to avoid payment of unnecessary things and pay for only your things.
Combo: The customer can get coverage for both the Items and the systems written in the list. There is no need to pay separately for them. A combo option with pre-selected items and systems is given to the customer. He/she can buy the shield policy from those options.
Ease of getting coverage: The Company is holistic in its approach and allows the customers to get repairs and redress issues sorted out. But even then if the property suffers rust, corrosion, sedimentation or improper installations or age of the appliance or system, then the coverage is not denied to the customer. He/she can easily get the coverage without much trouble.
Real estate tools and plans: If you are in search of buying a house, you can see to it that the society or apartment in which you will move is secured by the American Home Shield. This is so as the company extends services to the real estate agents too and the contracts are friendly and not very much burdening on either party.
Wide base: the company is known for its growth strategy. It is continuously growing since its inception. The company employs over 1600 employees and has a customer base of 1.7 million. The very strength of the customers makes it evident that the company is popular among the people and they repose trust upon the products of American Home Shield.
Rating: The BBB rating of the Company is B which is considered to be a good benchmark in this field. This makes the company much more approachable by the customers as this ensures quality and creation of value.
Cons:
Repairs and Replacements: It is sometimes complained by the customers that the repairs are not done on time. Such types of complaints are very few, but occur due to weather conditions. But the Company somehow receives negative comments under this section.
Phone support speed:
occasional complaints about the phone support also bubble for the company. The company tries its level best to resolve the issues. The fluctuations in the speed with low quality makes it difficult for the people to connect to other people and this can cause problems as most of the work gets done through calls now-a-days.
A number of choices: As there are a number of options available to the customers, it becomes difficult for them to choose from one option. Usually the combo is the one which people choose, but now with the option of customized products the people become ambiguous in choosing the set of shield options to be taken up.
Specified number of appliances and systems:
a list of 21 items is produced in front of the client. The client has to choose the items from that list only. If an item is not covered in that list and the client still wants insurance for it, he/she cannot do so. This makes it pros for the company as only a limited number of options are provided for the purpose of choosing American Home Shield options.
Conclusion:
American Home Shield has been a fighter among the market by providing housing cover to the clients. With its impeccable strategies, the Company with its products rules the market. A Major chunk of market share is shared by the company in the total industry. No compromise with the quality and the value delivery makes the company rank among one of the best service providers. The company has been working upon enhancing its goodwill among customers through its working. The company has successfully created a market of over 1.7 million customers. This aspect means a lot. Home Shield is a requirement to every household. Providing this facility on par with the financial status of the client and proper coverage of the items is the trick which the company seeks right. With the strong network of over 14000 contractors, the company also ensures that the repairs are done on time. However, due to weather conditions problems occur and many-a-times the customers complain about the poor quality phone service but the company stays consistent in its approach. The motto of the company is convenient functioning of the house and provision of top class services to its customers.
