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Quiz

Negotiations; Consultations; Mediations and Arbitrations (QUIZ: Part One)

This quiz explores the differences between Negotiation, Mediation, Consultation and Arbitration. These terms refer to common communication-related practices that are used daily in workplaces, across the world.

Enjoy completing the quiz; and afterwards leave your score, comments and up-vote in the section below. Thanks. Good luck.

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  • Which one of the following terms refers to: – You attempting to resolve a significant internal conflict between two people within your staff team?

    • Consultation
    • Facilitation
    • Mediation
    • Negotiation
  • What term is a dialogue involving clarifications, between two or more parties, entered into; to reach a beneficial outcome for any, or all, of the parties involved?

    • Arbitration
    • Consultation
    • Mediation
    • Negotiation
  • Which term describes: – A meeting taking place between a team of business managers and a user-panel of customers, in your organisation?

    • Arbitration
    • Consultation
    • Facilitation
    • Negotiation
  • What title is given to a designated third party in a quasi-legal proceedings, who listens to the arguments of parties involved in a dispute, and then makes decision on the outcomes?

    • Arbitrator
    • Consultant
    • Facilitator
    • Negotiator
  • Which one of the following terms is applicable when: – You create bulk-buying arrangements, and using this leverage to make cost-savings with your suppliers?

    • Arbitration
    • Negotiation
    • Shopping
    • Trading
  • Which term refers to: an essentially voluntary process in which a neutral third party listens to each side’s arguments and helps the differing parties reach an suitable agreement between themselves?

    • Arbitration
    • Facilitation
    • Consultation
    • Mediation
  • When doing business, which one of the following terms is primarily, and specifically, about: “bargaining about business”?

    • Arbitration
    • Marketing
    • Negotiation
    • Trading
  • Which term refers to the process when: – You make purchases in a local supermarket for a trolley full of grocery goods, disposables and provisions?

    • Closing a Deal
    • Making an Offer to Buy
    • Negotiating
    • Shopping
  • Which one of the following terms specifically means: “Business, trade and traffic” – in both Old French, and Latin, languages?

    • Administration
    • Management
    • Marketing
    • Negotiation
  • What is the quasi-legal proceedings for resolving disputes; where the parties make arguments on the merits of their cases to a designated third party; who decides a binding outcome?

    • Arbitration
    • Consultation
    • Facilitation
    • Mediation

What do you think?

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