Let me first share my credentials. I worked as a helpdesk professional for three years. At the end of that period, I was managing the helpdesk. Since then I have spent many hours helping, designing and building knowledge articles for helpdesks. I understand technical troubleshooting. I have been doing it now for more than 30 years.
Troubleshooting isn’t always fun.
However, providing the people you are asking for help, with enough information for them to help you is critical.
Based on the many reported issues, let’s see what we can do to help our Virily Admin team fix some things!
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Question of
When I post an issue on Virily I always:
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make sure I am not the only person with the problem
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Try to do baseic troubleshooting on my own“
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Just complain
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Question of
I have experienced issues using Virily.
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Yes
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No
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Question of
I have experienced the issue on my phone, my computer and my tablet.
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Yes
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No
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Question of
When I cannot connect to Virily I:
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Make sure I can connect to other sites first
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Post that the stie is dow
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Search the internet for cute Cat pictures
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Question of
I read the Tech Wiz troubleshooting post
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Yes
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No
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Your posts are always so interesting.
Thank you so much! Kind words always make the day better!
I connect to Virily from my phone. There are a few issues and it’s slower than normal, but it’s manageable. I’ll try connecting from a laptop if I have the time ☺. As for the helpdesk, I’m using one at my work. It helps a lot when dealing with problems ?
Very nice 🙂 thank you so much for sharing…
At this point, it helps. At the very worst we will build a database of the issue and be able to see, use Internet Explorer if you have a PC and are getting this error. Workarounds are sometimes the best solution to nagging problems.
Good! The more data we collect (and share) the better we will be!
I suspect, knowing that things aren’t working the way they want them to, they are struggling as well to improve the site.
It can be scary when it appears everyone is against you!
But I would be curious as to why the admins would do things like what you’ve detailed, as you point out it seems incongruent.
I never connect on anything but my Windows 7 PC. I haven’t seen the troubleshooting post you referred to.
No issues on the other post-Barbara. Trying to see what information we can gather for the admin team to help them going forward.
Generally the client side issues are browser or OS related, and the server side issues are agnostic, being on the back end…
yes, but they can also be connection based. The delightful reality of net neutrality being gone in the US, is that providers can choose to “empower” and “disempower” users based on the level of service they get.
Don’t even get me started on net neutrality. But that has nothing to do with the issues we’re dealing with here…
Sadly, it is another thing that has to be evaluated and crossed off the list. If, your provider changes the priority of your network connection, the timeout that results from that will impact sites that are time-dependent, such as Virily.
I agree that it can be an issue we have to deal with in the future but since that didn’t become even a possibility until last week, it couldn’t have been responsible for any of the bugs we experienced before then
Probably should’ve been clear about that in my previous reply
Fair enough, although, I suspect some of those changes have been in play for a long time sadly.
If any ISP was pulling that nonsense before the 11th, they’re open to a class action lawsuit. Even now they’re probably still open to it since that’s all technically breach of contract…
Sadly, they were doing other things long before the net neutrality act was “repealed.” Most of them had a number of ways to artfully provide you with lesser service.
And now it is totally legal. As are monopolies, apparently. Or federal judges were sick the day they taught the Sherman Anti-trust Act in law school…
It is difficult to troubleshoot on your own if you’ve no knowledge…
For me, I can only check that the internet connection is not down.
yes, it is very difficult to troubleshoot all these issues. we, as the writing community, need to share more information with the admin team!!!
Very good poll Doc and a reminder of things we need to do, check other sites, check our connection, etc.
I’ve spent so many years getting problems like these at work, they are all fixable. We just need to communicate with the admin team!
I have not visited the site for a long time. As I understand from Poll there are many problems again
Actually, the problems are reducing, the complaining hasn’t reduced but the overall reality of the problems is growing smaller!
I am less concerned with the frequency of the errors but still concerned with the severity of the errors….
well in many cases as we’ve discussed on previous threads the impact may depend on your computer.