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The Troubleshooting Poll

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Let me first share my credentials. I worked as a helpdesk professional for three years. At the end of that period, I was managing the helpdesk. Since then I have spent many hours helping, designing and building knowledge articles for helpdesks. I understand technical troubleshooting. I have been doing it now for more than 30 years.

Troubleshooting isn’t always fun.

However, providing the people you are asking for help, with enough information for them to help you is critical.

Based on the many reported issues, let’s see what we can do to help our Virily Admin team fix some things!

  • When I post an issue on Virily I always:

    • make sure I am not the only person with the problem
    • Try to do baseic troubleshooting on my own“
    • Just complain
  • I have experienced issues using Virily.

    • Yes
    • No
  • I have experienced the issue on my phone, my computer and my tablet.

    • Yes
    • No
  • When I cannot connect to Virily I:

    • Make sure I can connect to other sites first
    • Post that the stie is dow
    • Search the internet for cute Cat pictures
  • I read the Tech Wiz troubleshooting post

    • Yes
    • No

What do you think?

12 points
Legend

Written by DocAndersen

I am a long time blogger and technology poster.I focus on what is possible, but I also try to see what is coming. In recent years I have been focused on sharing the memories of my family, as part of my Family History Project.

30 Comments

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  1. I connect to Virily from my phone. There are a few issues and it’s slower than normal, but it’s manageable. I’ll try connecting from a laptop if I have the time ☺. As for the helpdesk, I’m using one at my work. It helps a lot when dealing with problems ?

    • At this point, it helps. At the very worst we will build a database of the issue and be able to see, use Internet Explorer if you have a PC and are getting this error. Workarounds are sometimes the best solution to nagging problems.

          • Of course.. What worries me that one member commented on Carol’s post about our posts that “she was told by stuff not to take part in our polls on such themes”… 😐 (but it is that crazy/weird person who “attacked” me for spammy comments and was writing me messages 5 times asking the same thing about sharing, and who was “told by someone” that saying thank you in a comment is “spam” so I don’t trust her… why would they publish our posts and polls and put them in the “featured” if that is forbidden, they would also certainly notify us not to write such things… etc.)

        • I suspect, knowing that things aren’t working the way they want them to, they are struggling as well to improve the site.

          It can be scary when it appears everyone is against you!

          But I would be curious as to why the admins would do things like what you’ve detailed, as you point out it seems incongruent.

          • Thank you for your understanding, you already commented on my post about this and we already had some conversation about it, but it is just now that I managed to go through the older comments… I’m also glad to hear this answer from you…

            I don’t know what exactly was the situation here, but later I understood it may have been said only to Her (for some unknown reason…..:/), which she in a way confirmed in her own post later… Overall confusion rules here, the cause can also be (like I already said) admins not answering all questions, not informing us, etc, etc, which causes frustration, people then can jump into quarrels, etc, etc. What confused me is that she advised in her comment to be careful when participating in some of those things (discussions) because she was said that, so I understood it was meant for all of us… But nevermind that now, not important anymore…:

            Yes, that is how I feel when discussing with her (or anyone else) and other people all reading it… I can understand people read other people’s comments on important things but when there are personal “fights” I don’t understand, actually I never do that so I usually feel bad and wondering what do people think about me because of such situations and there are misunderstandings too so… :/ I understand people are usually “avoiding” such situations and such people too, but I just can’t stand when something is not right… :/ Although!!!, now that it really became too much, and spending all that energy and everything else on such things, it is not worth it (nor actually needed….. ;))…

            Exactly…!

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