A quality management system is a formalized policy that documents responsibilities, processes, and procedures for achieving quality objectives and strategies. A quality management system (QMS) helps direct and coordinate an organization’s activities to meet regulatory and customer requirements and improve its efficiency and effectiveness on a continuous basis.
Most successful businesses have found out that having a QMS implemented has a significant impact on the organization. However, designing an environment which promotes a quality culture needs a systematic and structured process. Following are some steps to implement a quality management system that can help bring the full process circle.
Define Mission, Vision, and Goals
Employees should understand that the how and what they do is all tied to organizational objectives and strategy. All employees need to know where the organization is heading, what it wants to achieve, and the operational beliefs that will drive its decision making and priorities.
Develop a process to train employees when orienting a new employee and define the mission, vision, and core values as your first step.
The method of creating process maps will force you to set your sequence and operations as well as the interaction of those policies. Process maps are essential for understanding the responsibility of everyone. They determine your core business process and deliver the flow of your business.
When drafting your procedures, you have to follow an order within the system; identify support processes for accounting, information technology, and human resource. Further, define how quality associated with each process either for review, inspection, or to emphasize metrics to support quality objectives.
Pinpoint Critical Success Factors
Critical success factors will help an organization focus on those elements that will help it meet the objectives and move a bit closer to fulfilling its mission. These performance-based measures provide a guideline for defining how well the business is achieving its goals.
Many companies may have written policies already in place, but these current methods may be incomplete or out of date. Also, there may be some parts of the company such as finance, that does not seem to fall under the scope of the quality management system, and existing policies may be seen as the ideal option to obtain compliance.
However, any field considered not under the area of the quality management system must not influence product safety and quality as these are under the supervision of the QMS.
Develop Metrics and Measures
After identifying critical success factors, measurements should then be put in place to track and monitor progress. It’s possible through reporting that is used to gather detailed information and share data with senior leaders. For instance, if the objective is to improve customer satisfaction survey ratings, there should be intent and a measure to show the achievement of a goal.
Deploy the policy and check if the systems are working. Assign someone to be accountable for the processes and make sure that proper procedures are followed.
Also, set marks for how each process contributes to the progress of attaining business goals. You have to measure, control, and monitor the key product and process characteristics to make sure your output meets the expected level of quality.
Implementing a quality management system in a business is not always an easy task. More so, creating a QMS requires information from employees at all levels in an organization, starting from the top management.
Indeed, their commitment to improvement and change is necessary for the success of system implementation. But to help organizations with this concern, having an iso 9001 2015 download can help design and implement the system securely.